Managing Difficult Patients, Minimizing Risk

Two patients receiving the same treatment will often experience very different results, even if the standard of care was met in both cases. Suboptimal outcomes, coupled with unrealistic patient expectations, can result in costly and protracted litigation. This edition of Dental Expressions®  provides dental practitioners with tips and techniques for minimizing liability exposure by focusing on communication, documentation and referral.

PATIENT  MANAGEMENT One of the more unpleasant situations a dentist may encounter is treating an unhappy or recalcitrant patient who threatens to sue during the course of care. In our litigious society, dentists must be aware of the possibility of complaints or claims even when the treatment appears to meet the standard of care. The following tips can help minimize the risks of legal entanglements.

Read full issue

If you would like to receive future issues of Dental Expressions®, please register for a complimentary subscription.

For additional risk management information, visit the Professional Protector Plan® for Dentists program website at for additional resources.


Published by CNA. For additional information, please contact CNA at 888-600-4776. Reproduction in any form is prohibited without express permission from CNA. This publication is intended to provide timely and accurate information on professional liability and other topics of interest to dentists. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states. CNA is a service mark registered by CNA Financial Corporation with the U.S. Patent and Trademark Office. Certain CNA Financial subsidiaries use the “CNA” service mark in connection with insurance underwriting and claims activity. Copyright © 2015 CNA. All rights reserved. Any references to non-CNA websites are provided solely for convenience and CNA disclaims any responsibility with respect thereto. Professional Protector Plan® is a registered trademark of Brown & Brown Insurance. Published 10/15. DE15-3.